This afternoon, I had a 77 minute phone call with British Gas on an 0845 number. I stayed very calm - resistance is useless, I thought. At the end of which I had been told:
(a) the gas meter that my plumber had told me was mine belonged to another flat in the building (I don't believe it)
(b) I do not infact live at the address I say I do
(c) that my real gas meter has a serial number that I cannot find on any gas meter in the room all the flats' gas meters are stored in
(d) that I am not actually a customer of British Gas at all.
(e) there is no Regulator or consumer watchdog I can talk to about this (this is a lie, but I haven't found the strength to phone them)
Only after I put the phone down did I discover that, outside, it has turned into a beautiful sunny day.
Znethru
Pro 
You displayed a lot of patience there! I think I might have cracked!!